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Terms of Play

Standard Prize Competition Terms

1. Qualifying Persons

a. Rafflrs Prize Ltd t/a Rafflrs (‘Promoter’, ‘our(s)’) operate competitions – prize competition free draws resulting in the allocation of prizes in accordance with these terms and conditions on the website www.rafflrs.com (the ‘Website’) – (the ‘Competition(s)’).

b. In entering the Prize Competitions, Entrants will be required to tick on the Website during the Registration of a new account that they have read and accepted these Terms and Conditions, are over the age of 18 and agreed to be bound by them.

c. The Prize Competitions are open to all persons aged 18 and over that are legally residing in the United Kingdom (excluding Northern Ireland), excluding employees of the Promoter.

d. The promoter reserves the right to close a customer’s account at any time, if they feel the customer is abusing the services, being abusive to other customers or staff or they have the belief that it is not genuinely the customer that is entering.

e. The promoter reserves the right to refuse a customer’s entry at the own discretion.

2. Legal Undertaking

a. By entering a Prize Competition the entrant (‘Entrant’, ‘you’, ‘your(s)’) will be deemed to have legal capacity to do so, you will have read and understood these terms and conditions and you will be bound by them and by any other requirements set out in any related promotional material.

b. The Terms of Use are governed by, and shall be interpreted in accordance with, the laws of England and Wales and you irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales.

c. If you participate in a Prize Competition online via the Website, and by accepting these terms and conditions you confirm that you are not breaching any laws in your country of residence regarding the legality of entering our Prize Competitions. The Promoter will not be held responsible for any Entrant entering any of our Prize Competitions unlawfully. If in any doubt you should immediately leave the Website and check with the relevant authorities in your country.

3. Competition Entry

a. Prize Competitions may be entered via the Website. There are multiple prize competitions that may be operated at the same time and each Prize Competition will have a specific prize.

b. Availability and pricing of Prize Competition tickets is at the discretion of the Promoter and will be specified once the specific Prize Competition goes live.

c. In order to enter a Prize Competition, you will need to register an account with us. To register an account online you will be asked to provide your first name, surname, email address, confirmation of email address, password, confirmation of password and mobile number. Entrants will then be required to tick on the Website during the Registration of a new account that they have read and accepted these Terms and Conditions, are over the age of 18 and agreed to be bound by them. Once this has been done your account will be created and an automatic email will be sent to your email providing a verification link to verify your account. Once you have clicked this your account will then be fully verified and able to use.

d. When playing a Prize Competition online via the Website, follow the on-screen instructions to enter:

  • Select the Competition you wish to enter via the homepage or view all raffles page, once you are ready to purchase your ticket(s) you can press Enter now.
  • You will then be redirected to your cart which will show the tickets the individual wishes to purchase. For each ticket it will show the ticket number assigned to it - this will be done automatically using a random number generator, giving each ticket a number between 1 and the total number of tickets available for that Prize Competition. An individual can exit their cart and continue viewing Prize Competitions or they can proceed to checkout. (The cart will be auto cleared in 10 mins).
  • Users simply fill out their billing details and card details to purchase their tickets. They will get an automatic email confirmation of this purchase which includes the Raffle ticket number(s). Please note that when entering online you will not be deemed entered in the Prize Competition until we confirm your Ticket(s) order back to you by email.
  • To enter the prize competitions for free please create an account on the site and fill in the necessary details and send them to: 13j, Stuart Tower, 105 Maida Vale, London, United Kingdom, W9 1UJ. Please send only 1 entry per first or second class stamped letter and good luck! 1. Full Name 2. Address 3. DOB 4. Your accounts email 5. Mobile Number 6. Prize Competition Title. Each ticket requires a separate postal entry. Rafflrs will process free entries on the Monday of each week. This involves sending the individual a confirmation email (much in the same way as the confirmation email for a purchase), which states their ticket details, including the randomly generated ticket number(s). Prize Competitions on the website will also be updated to reflect the change in the number of tickets remaining. The free entries will be treated in the exact same manner as the paid entries. Standard prize competition terms and conditions apply for free entries.
    • The Promoter reserves the right to refuse or disqualify any incomplete Entries if it has reasonable grounds for believing that an Entrant has contravened any of these terms and conditions.
    • To the extent permitted by applicable law, all Entries become our property and will not be returned.
    • The Entrant can enter the prize competitions up to the amount of 10 entries, per each prize competition, this is the case for both entry routes.
    • The competition closes when the last number is taken, no more entries after this point will be accepted.
    • All entrants must create an account prior to entering, and supply an email address to proceed in the competition.

4. Promotion Periods

a. Each Prize Competition will run for a specified period. Please see each Prize Competition for details of start and end times and dates (‘Promotion Period(s)’).

b. Closing dates of Prize Competitions will only be extended for unavoidable reasons, namely:

  • Unavoidable circumstances beyond our control make it necessary; and
  • not to change the date would be unfair to those who sought to participate within the original terms, or where those who sought to participate within the original terms will not be disadvantaged by the change.

5. Substitution of a prize no longer available

a. If the prize originally offered cannot be awarded then a reasonable equivalent will be awarded, for example if a concert is canceled, it’s reasonable to arrange tickets for a different date and discuss this with the winner an appropriate alternative. For an alternative prize to be considered a reasonable equivalent it will be of roughly equal value to the prize advertised.

6. Competition Draw

a. At the end of a prize competition, we use a random number generator (coded by our highly experienced development team who have tested it rigorously and can confirm the numbers are generated randomly) to choose the winner of the prize competition out of all the users who entered (via either route). Once the winner is chosen, an email will be sent out to all contestants within 24 hours which includes a link to the winners’ page, where they can view an animation which reveals the winning ticket number.

b. Due to the nature of the winning judgement there will only be one winner per prize competition.

c. The Promoter will attempt to contact Winner(s) using the telephone numbers and email address provided at the time of Entry (or as subsequently updated) and held securely in our database. It is the Entrant’s sole responsibility to check and update these details. If for any reason they are taken down incorrectly, the Promoter will not be held responsible. Entrants must carefully check their contact details have been recorded correctly.

d. For any reason the Promoter is unable to contact a winner within 5 days (which may be extended at the sole discretion of the Promoter) of the end of a Competition or the Winner fails to confirm acceptance of the prize or the Winner is disqualified as a result of contravening any of these terms and conditions, the Winner will forfeit the prize and the prize will remain in the possession and ownership of Rafflrs.

7. Winner’s Details

a. The Winner will be required to show proof of identification via email before delivery of the prize. Any failure to meet this obligation may result in the Winner being disqualified and the Promoter retaining the prize.

b. All Winners will also be required to provide photographs and/or pose for photographs and videos, which may be used in future marketing and public relations by the Promoter in connection with the Prize Competition and in identifying them as a winner of a Prize Competition.

c. Following receipt and verification of the details requested above by the Promoter, the Winners will be contacted in order to make arrangements for delivery of the prize. They can expect to receive the prize within 5 working days from this date.

8. Winner’s Details

a. Rafflrs prizes are determined, selected by the directors of the company and are owned by the promoter from the date of the competition going live on the website to the date that the winner receives the prize. All prizes are picked and purchased by the promoter and in that case, this is the prize the winner will receive. Details of each prize can be found on the website on the competition’s pages. Rafflrs take no responsibility of the prize awarded after delivery, once the winner receives the prize the promoter does not insure the prize. No insurance come with the prizes and the promoter cannot be held responsible for the prize once handed over to the winner.

b. Delivery to the winner is free. The promoter has a right to charge the winner delivery fees if they want the prize delivering anywhere other than the specified areas.

c. All entrant expenses are the sole responsibility of the Winners.

d. All prizes are subject to the terms and conditions of the prize provider, manufacturer or supplier.

e. Each Prize must be accepted as awarded and is non-transferable or convertible to other substitutes and cannot be used in conjunction with any other vouchers, offers or discounts, including without limitation any vouchers or offers of the Promoter or other prize suppliers.

f. Each Prize must be accepted as awarded and is non-transferable or convertible to other substitutes and cannot be used in conjunction with any other vouchers, offers or discounts, including without limitation any vouchers or offers of the Promoter or other prize suppliers.

9. Complaints

a. Should you have any complaint in relation to any aspect of the operation you should in the first instance write to Rafflrs Prize Ltd at 13j, Stuart Tower, 105 Maida Vale, W9 1UJ or email contact@rafflrs.com and include full details of the issue you wish to complain about.

b. We will provide our response within 28 days.

c. Should the matter relate to a disputed transaction/entry and you remain dissatisfied with our response you have the right to refer the matter for dispute resolution. Details can be found here: http://ec.europa.eu/consumers/odr


Rafflrs Prize Ltd t/a Rafflrs
13j, Stuart Tower, 105 Maida Vale, London, United Kingdom, W9 1UJ
Email: contact@rafflrs.com
Contact number: 07588564360
Website: https://www.rafflrs.com